Return & Refund Policy

Last Updated: 09th August 2026

At AK Fashion Mahal, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or exchange subject to the terms below.

Please read this policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return or exchange if:

  • You received a damaged or defective product.

  • You received an incorrect product.

  • You received a product that is different from the product ordered.

  • The product is otherwise eligible for return as specified on the product page or at the time of purchase.

Return requests must be submitted within 7 days of delivery.

Products must generally be:

  • Unused and unworn

  • In their original condition

  • Unwashed and undamaged

  • Returned with original tags and labels attached

  • Returned with original packaging, where applicable

  • Accompanied by the order details or proof of purchase

2. Non-Returnable Products

Certain products may not be eligible for return or exchange for hygiene, safety, customization, or other legitimate reasons.

These may include:

  • Products marked as non-returnable on the product page

  • Used, worn, washed, altered, or damaged products

  • Products without original tags or labels

  • Products damaged after delivery due to customer misuse or improper care

  • Customized or personalized products, unless received damaged or defective

  • Products returned without the required accessories or packaging

  • Products purchased during specific clearance or final-sale promotions, where clearly stated

Additional product-specific exclusions may be mentioned on the relevant product page.

3. Return Request Period

You must contact AK Fashion Mahal within 7 days from the date of delivery to request a return or exchange.

Requests submitted after the applicable return period may not be accepted.

We recommend contacting us as soon as you identify a problem with your order.

4. How to Request a Return

To request a return or exchange:

  1. Contact our customer support team through our Contact Us page.

  2. Provide your order number and registered contact details.

  3. Explain the reason for the return.

  4. Provide photographs or videos of the product if requested.

  5. Wait for confirmation and further return instructions from our support team.

  6. Follow the instructions provided for returning the product.

Please do not send products back to us without first receiving return instructions from AK Fashion Mahal.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within [48 hours] of delivery.

To help us investigate the issue, we may request:

  • Order number

  • Photographs of the product

  • Photographs/videos of the packaging

  • Description of the issue

  • Unboxing video, where applicable

  • Other information reasonably required to verify the claim

After reviewing the information, we will determine the appropriate resolution in accordance with this policy and applicable law.

6. Product Inspection

All returned products may be inspected after they are received.

A return may be rejected if the product:

  • Has been used or worn

  • Has been washed

  • Has been altered or modified

  • Is damaged due to customer misuse

  • Is missing original tags or labels

  • Is missing accessories or parts

  • Shows signs of intentional damage

  • Does not meet the return conditions specified in this policy

If a returned product does not meet the eligibility requirements, it may be sent back to the customer.

7. Exchanges

Where available, eligible products may be exchanged for another size, colour, or product, subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

Exchange availability may vary depending on the product and reason for the request.

8. Return Shipping Charges

For products that are confirmed to be damaged, defective, or incorrectly supplied by AK Fashion Mahal, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns, return shipping charges may be borne by the customer, depending on the applicable product or return conditions.

Any applicable shipping charges will be communicated during the return process.

9. Refund Eligibility

If your return is approved for a refund, the eligible refund amount will generally include the amount paid for the returned product.

Shipping charges, convenience fees, COD charges, or other fees may not be refundable unless required by applicable law or specifically stated otherwise.

Any promotional discount applied to the original order may also affect the final refund amount.

10. Refund Processing

Once the returned product has been received and inspected, we will process the approved refund.

Refund processing may generally take 7–10 business days after return approval, depending on the payment method and financial institution.

The time taken for the amount to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

11. Refund Method

Where possible, refunds will be made through the original payment method used to place the order.

For Cash on Delivery orders, if eligible for a refund, we may request valid bank account or other payment details required to process the refund.

Customers are responsible for providing accurate refund information.

12. Cancellation and Refunds

Order cancellations are handled separately under our Cancellation Policy.

If an order is successfully cancelled before dispatch and payment has already been received, the applicable amount may be refunded according to our cancellation and refund procedures.

Once an order has been shipped, cancellation may no longer be possible.

13. Sale and Discounted Products

Products purchased during sales, promotional campaigns, clearance events, or using discount codes may have specific return or exchange conditions.

Any special return restrictions will be clearly communicated on the relevant product page or during the purchase process.

14. Product-Specific Return Conditions

Some products may have different return, exchange, or refund conditions due to their nature.

Where specific return conditions apply, those conditions will be displayed on the product page or communicated to the customer before purchase.

15. Return Pickup

Where return pickup is available, AK Fashion Mahal or its logistics partner may arrange collection from the delivery address.

Return pickup availability may depend on the customer’s PIN code, courier coverage, product type, and other operational factors.

If pickup is unavailable, customers may be required to return the product using the method specified by our support team.

16. Returned Products Lost or Damaged During Transit

If a product is returned using a shipping method arranged or approved by AK Fashion Mahal and is lost or damaged during transit, we will work with the relevant logistics provider to investigate the issue.

Customers should retain the shipping receipt, tracking information, and other relevant proof until the return is successfully processed.

17. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Contact AK Fashion Mahal  with your order and refund details if the amount is still not received.

We will reasonably assist you in checking the status of the refund.

18. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent, abusive, or repeated misuse of our return and refund process.

Where permitted by applicable law, we may refuse a return, exchange, or refund request that does not meet the requirements of this policy.

19. Legal Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable Indian consumer protection laws.

Where applicable law provides a customer with rights that are more favourable than this policy, those legal rights will continue to apply.

20. Changes to This Policy

AK Fashion Mahal may update this Return & Refund Policy from time to time.

We recommend reviewing this page before making a purchase.

21. Contact Us

For return, exchange, or refund requests, please contact us through our Contact Us page.

Please provide your order number and registered contact details so that we can assist you efficiently.

Business Name: AK Fashion Mahal

Country: India

Shipping Region: India only

Website: https://akfashionmahal.com/

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